Other help

Are you looking at selling your Skinny Wireless Modem? 

Or have you just purchased a secondhand Skinny Wireless Modem? 

No problem at all! This article will provide as much information as possible for both our sellers and buyers! 

Selling your Skinny Wireless Modem

1. Remove your registered debit/credit card from your Dashboard
   
   
   • Log into the Skinny Dashboard 
   • Select the Dashboard option
   • Proceed by clicking into Manage Payments
   • Select Remove Card
     
     
     
     
     
2. Change your registered email address to the new owner's email address (if applicable)
   • Log into the Skinny Dashboard 
   • Select the Dashboard option
   • Proceed by clicking into Settings and Edit Your Details
   • Enter the new owner's First Name, Last Name, and Email address and click Save Changes.
   • You can also set a new password by selecting Change Password 
     
       
     
     
3. Is the new owner's address eligible?
   • If the address is eligible, all you'll need to do is contact us via chat (or email to Support@skinny.co.nz) regarding this move of address.
   • If the address is not eligible, unfortunately, the new owner will not be able to use the modem.
   • If the modem is staying at the same location as before, you won't need to do anything at all! 
     
      
     
     

Buying a pre-owned Skinny Wireless Modem

1. Ensure that your address is eligible on the Address Checker
   
   • If your address is eligible, all you'll need to do is contact us via chat (or email to Support@skinny.co.nz) regarding this move of address.
   • If your address is not eligible, unfortunately, you will not be able to use the modem.
   • If the modem is staying at the same location as before, you won't need to do anything at all! 
     
     
     
     
     
     
2. Ensure that your email address is registered on the Skinny Website.
   • Make sure that the previous owner has saved your email address and a generic password so you can log in and edit your own details.
   • If you're having issues with this process, please contact us via chat or send an email to us on Support@skinny.co.nz.
     
     
3. Save your card details.
   • Log into the Skinny Dashboard 
   • Select the Dashboard option
   • Proceed by clicking into Manage Payments
   • Select Add Card