Other help

If your phone has been set up to only work with a Skinny SIM card, and you want to use it with another network's SIM card, you will need to obtain an unlock code from us. An unlock fee may apply:

• If your phone has been used on the Skinny network for less than 9 months, an unlock fee is payable to obtain the unique unlock code.
• If your phone has been used on the Skinny network for 9 months or more, it is free to unlock your phone but you will still need to obtain the unique unlock code.

The unlock fee is usually $30 unless otherwise stated

You can get the unlock code by logging into your online account and select 'Phone, SIM & Number' under Dashboard or use this link

If there are any issues, contact us and we can get this all sorted!

Here's how to unlock some of our phones:

• Huawei U2800
• Sony Ericsson

When you input the unique unlock code, take extra care as you only have a limited number of chances to get it right.

If you enter an incorrect code too many times your phone will lock for ALL networks.

See the Skinny Terms for more info on unlocking and full details on our services.