Wireless 4G Broadband
Quick links
About Skinny Wireless 4G Broadband
What is Skinny Wireless Broadband?Who is Skinny Wireless 4G Broadband for?Service restrictionsWhy should I choose a Skinny Wireless 4G Broadband plan?Can I get the Wireless 4G Broadband plan for my business?Who can get it?I can’t get it in my town, when can I find out when my home will be eligible? Why are some broadband plans available at my address and others are not?I already have broadband with another provider, how do I switch?Why is the modem $199?When should I cancel broadband with my previous provider?Do you have a plan with no data caps?Why can't I get a landline with Skinny broadband?
Set up Wireless 4G Broadband
You say this broadband is easy to set up, how long does it take?What equipment do I need?Would I need a jackpoint installation?How many devices can I connect to my Skinny 4G modem?Why can't I use the modem/router I already have?Can I get a static IP?Can I do VOIP (Voice Over IP) on Skinny Broadband?My internet doesn’t work or I can’t connect to the internet?
Your wireless 4G broadband account
Network and speed
What network does Skinny Wireless 4G Broadband use?How fast is Skinny Wireless Broadband?What is a fair use policy?I've heard Skinny Broadband isn't very fast compared to VDSL and Fibre.What can affect my connection speed when using my device on Wireless Broadband via WiFi?Why does my download speed vary?Why are some devices faster than others using WiFi?Can I add antennas to the modem?Skinny Wireless Broadband - IP AddressesDo you throttle the Wireless Data Speed at all?What is the actual speed of Skinny Wireless Broadband (in Mbps)?
General - Wireless 4G help
My modem is asking me to update it. Should I?Do I still need anti-virus software with Skinny broadband?What happens if I move house?Why can you offer large data allowances for broadband but not on my mobile?Can I get Skinny Wireless 4G Broadband for my bach/holiday home?I have Skinny Wireless 4G Broadband at my bach/holiday home. How do I put this on hold when I'm not there?
Why are some plans available to me and not others?
To make sure our customers get the best speed possible, you can only get these plans in certain coverage areas. In particular, our Unlimited plan availability is currently limited. These areas are sometimes different from regular mobile 4G areas. To check to see if you can get it at your place, head to skinny.co.nz/broadband and use the address checker.